Enhance Customer Experience, Integrate Your Service Processes.
Because service is the continuity of your brand!
Every successful customer relationship begins with a well-managed service process. SAP Business One consolidates all service operations, from contracts to field management, into a single system. Manage service calls, customer history, team performance, and resolution times in an integrated manner. Increase customer satisfaction and build lasting loyalty.
Manage service contracts, warranty processes, and calls end-to-end.
Mobile Field Management
Technicians receiving and closing calls from mobile devices, location tracking.
Customer Integration
Service, sales, and marketing data are combined in an integrated customer view.
Performance Analysis
Measure team productivity with service times, resolution rates, and cost analysis.
Automatic Notifications
Automatic alerts for contract expiration dates, pending calls, and SLA tracking.
Reporting & Dashboard
Report customer satisfaction, fault type, and service intensity in real time.
SAP Business One: 3 Key Benefits
360° Customer View
Each customer's service history, sales relationship, and marketing interactions are displayed on a single screen. Teams recognize the customer and provide fast, accurate service.
Faster Service, Higher Satisfaction
Calls are answered immediately, technician instructions are provided on mobile devices, and reporting time is reduced.
Data-Driven Service Management
Monitor service performance, costs, and customer satisfaction rates in real time. Make decisions based on data, not intuition.
Transform Customer Satisfaction into Operational Excellence.
Manage your service processes end-to-end with SAP Business One. Transform field operations into data and customer experience into value with Hitsoft's smart service solutions.
What is SAP Business One and which businesses is it suitable for?
SAP Business One is an intelligent ERP system that manages processes such as finance, sales, production, inventory, and customer management for small and medium-sized businesses on a single platform. As Turkey's SAP Business One Premium Partner, Hitsoft customizes this solution according to your industry and business model.
Why should Hitsoft be chosen?
Hitsoft has been one of Turkey's leading SAP consulting brands since 2011, with over 300 projects completed. With a team of over 100 experts, it provides rapid implementation, scalable systems, and sustainable digital transformation support.
Which SAP systems does Hitsoft specialize in?
Hitsoft provides consulting, customization, and development services for SAP Business One, SAP S/4HANA Public Cloud, and SAP Business ByDesign solutions.
What does Hitsoft's support service cover?
Post-installation technical support, system maintenance, version updates, remote connection support, and ticket management. All processes are carried out according to SLA (Service Level Agreement) standards.
Can customization be done in ERP projects?
Yes. Hitsoft offers Add-On development, localization, automation, and integration solutions on the SAP Business One platform. Each project is tailored to sector-specific requirements.
How long does the SAP integration process take?
Depending on the scope of the project, SAP Business One implementations are typically completed within 2 to 8 weeks. Hitsoft ensures fast and secure installation using the ASAP (AIP) methodology.
How are licensing and maintenance fees charged?
SAP licenses are determined based on the number of users, module scope, and solution type. Hitsoft offers flexible licensing plans and suitable maintenance packages according to the size of the business.
How is data security ensured?
Hitsoft uses data encryption, authorization, and backup systems that comply with SAP's international standards. All data is protected on secure servers in Turkey and Europe.
In which regions does Hitsoft provide services?
Headquartered in Istanbul, Hitsoft provides services in Europe, Turkey, and the MENA region through its offices in Belgium, Lithuania, the Netherlands, and the United Kingdom.
What technologies is the Hitsoft R&D center working on?
Hitsoft's certified R&D center develops Artificial Intelligence (AI), Machine Learning (ML), Automation, .NET, and Java-based integration projects. These efforts make SAP solutions smarter and more efficient.
How can I get help through live support or the ticket system?
You can submit your support requests via the ticket system, [email protected], or the call center at 444 94 48. The expert support team will respond promptly.
This is different. The future is ready!
Take your business into the future with SAP Business One and SAP Cloud ERP. Digital transformation starts here.
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**Hitsoft**
Address: Defterdar Mh. Otakçılar Cd. No:80 Kar Plaza K:2 Office No:19 Eyüp, Istanbul
Phone: +90 444 94 48
E-mail: [[email protected]](mailto:[email protected])
Website: [www.hitsoft.com](https://www.hitsoft.com)
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