We ensure the continuity of your system.
The most important phase after installing your SAP system is ensuring it runs smoothly every day.
Hitsoft’s SAP Support Services provide uninterrupted operation, quick resolution, and continuous improvement across your entire SAP Business One infrastructure.
Our centralized SAP Support Department manages every request measurably with an advanced ticketing system and defined Service Levels (SLA). Each notification is recorded, classified, planned, and resolved by the appropriate expert.
Keep your system performing at its best every single day!
What Is SAP Support Service?
SAP support service provides not only intervention to your system, but also continuous protection, optimization, and user efficiency.
Hitsoft Support Team:
• Prioritizes all tickets received through the ticket system and responds according to the SLA level.
• Resolves user errors, system malfunctions, and reporting issues.
• Manages, provides, and tracks SAP version, add-on, and e-transformation updates.
• Implements maintenance plans, and controls data security and backup processes.
• Measures user satisfaction and ensures continuous improvement.
In other words, while responding to issues, the Hitsoft support team ensures that the system always remains operational.
All support requests are managed in a single centre and solutions are recorded.
Users create problems or requests, the process is monitored with instant notifications.
Each notification is resolved in defined times according to its priority: - Level 1: 1 hour response time - Level 2: 4 hours response time - Level 3: 8 hours response time - Level 4: 16 hours response time
Hitsoft's support approach is based on the principle of continuous performance management, not just "intervention".
The greatest strength of a system is sustainable support.
Ensure the continuity of your business systems with Hitsoft’s SAP Support Services. Solutions are provided, processes remain under control, and users are always supported.
Because for us, support means the continuation of success!
With a team of over 100 experts, it provides fast implementation, scalable systems, and sustainable digital transformation support.
All processes are carried out in accordance with SLA (Service Level Agreement) standards.
